FREQUENTLY ASKED QUESTIONS

General and Towing

How can I use TOPS to take the load off my call/dispatch desk?

How can images help my impound lot operation?

How can I ensure the correct vehicle is impounded and released?

How do I manage multiple "holds" put on vehicles in the pound?

What kind of information can I get from TOPS to help me run the impound lot more efficiently?

How do I keep track of bidders and deposit requirements, etc.?

FREQUENTLY ASKED QUESTIONS

Municipal and Law Enforcement

We are thinking about outsourcing our towing management — can TOPS help?

How do I control multiple auto pounds?

How does the citizen know where to go if we have multiple pounds?

Is there a source for best-practices with regards to auto pound management?

What is wrong with using the dispatch tool provided by our CAD provider?

How do I keep track of tows that do not go to the city auto pound?

How do I reduce phone or face time to create efficiencies at the window?

How do I make sure all the funds received are deposited in the bank or sent to the City Treasurer?

Is there a way to automate the notification of private property non-consent tows?